Call Center Software Solution
Clesco offers a wide range of enterprise-level call center software solutions that meet all of your requirements and increase productivity at an affordable price. Our team of experts helps you implement all types of features like ACD call routing, call monitoring, call processing, IVR, and CTI (computer telephony interface). We serve all types of call center listed below:
Call Center Varieties
Inbound Call Center
Outbound Call Center
Blended Call Center
Virtual Call Center
Web Enabled Web Enabled
Telemarketing Call Center
Offshore Call Center
Contact Center
Our Call Centers Features
There are different types of call centers based upon their functioning, which are as given below:
Phone Calls
Video Calls
Text Messagesr
Accessible from Smartphone, PC, Tablet
APP and WEB
Accessible User Interface
Scheduling System
Easy transfer, merge and conference
Incoming and Outgoing
Call Recording
Call Duration
Call Management Software
Conferencing Solution
Our call center software allows you to make video and audio conferences using ACD and WebRTC. Our developers build software for web conferencing, online meeting, webinar, and screen sharing.
Click to Call
A click-to-call button on the website or application allows a customer to receive a call instantly. It enables connectivity with agents by using the APIs.
Session border Controller
Session border controller protects against attacks such as DoS, DDoS, etc., and regulates the communications flows.
Interactive Voice Response (IVR) system
Pre-recoded Voice messages based on touch-tone keypad selection like "Press 1 for support" and "Press 2 for ..."
VoIP Softswitch
VoIP Softswitch allows management of voice, video, data, fax, and call routing. It works as a VoIP server.
Billing Solution
Our call center solutions also offer billing solutions for the call center.
Telephony Software Vendors
Clesco offers integration of different third-party application APIs into our custom CTI solutions from major telephony software vendors such as Twilio, Freeswitch, Google Voice, Sinch, Plivo, and Asterisk.
