Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated software system that allows callers to interact with pre-recorded voice messages based on combination of touch-tone keypad selection and voice telephone input. IVR help to reduce cost of coomon operations of business like support, collection, sales and service. Clesco offer custom IVR (Interactive Voice Response) development, configuration, consultancy, and support services.
Features Of (IVR)- Interactive Voice Response
Here is a list of features of using an IVR:
IVR Design
Easy point-and-click custom IVR system configuration
Drag and Drop IVR GUI
Multiple prompts in IVR menu design
Multiple paths in IVR system
Easy to use drag and drop IVR builder tool
Remote deployment for IVR applications
Remote Access to IVR application from any computer
Unlimited Questions and Menu Levels
User Interaction
Supports touch tone/digit response
Supports speech command response
Built-in Automated Speech Recognition
Records user information into CRM automatically
Supports pre-recorded Audio files
Supports audio playback and recording
Supports combination of TTS and audio files
Answer calls with different IVR application
Auto Dialer
Software Integration
Full integration of Auto Dialer Software, including design and deploy IVR applications by our experienced engineer.
Appointment Reminder Software Integration
Integrate the IVR system with automated appointment reminders to effectively manage day-to-day operations.
Bulk SMS/Texting
Software Integration
Seamlessly integrate the IVR system with bulk sms and texting software
Notifications and Reminders
IVR uses to create and deliver customized notification and reminder messages.
Dial Out Phone Surveys
Create automated dial-out phone surveys to engage with your customer.
Music on hold
An on-hold message that contains music audio or contains valuable information about your company’s products and services.
Call-in surveys
Create call-in surveys with our easy to use IVR solutions.
ACD Call Routing
ACD based call routing by directing incoming calls based on predefined conditions to the right agent.
Professional Business System
Clesco create cloud-based professional business phone systems using IVR.
Call Center Software integration
We have expertise in integrating call center software with IVR solutions.
Call Transfer
Call transfer to remote computer that runs Voicent RemoteAgent software
Telephony Software Vendors
Clesco offers integration of different third-party application APIs into our custom CTI solutions from major telephony software vendors such as Twilio, Freeswitch, Google Voice, Sinch, Plivo, and Asterisk.
